How can we help you?

Ask our concierge or browse categories below

Browse by Category

Orders & Tracking
Track your order, modify shipping details, or check order status
  • Order Status
  • Tracking Information
  • Order Modifications
  • Payment Issues
Returns & Exchanges
Return policy, exchange process, and refund information
  • Return Policy
  • Start a Return
  • Exchange Process
  • Refund Timeline
Warranty & Repairs
Product warranty, repair services, and damage claims
  • Warranty Coverage
  • Repair Services
  • Damage Claims
  • Product Registration
Care & Storage
Maintenance tips, cleaning guides, and storage recommendations
  • Cleaning Instructions
  • Storage Tips
  • Maintenance Guide
  • Product Care

Still need help?

Our support team is here to assist you

Email Support
support@valet.com

Response within 24 hours

Phone Support
1-800-VALET-00

Mon-Fri, 9AM-6PM EST

Live Chat
Chat with our team

Available now

Hi, welcome to Valet Concierge! Whether you're off on a weekend jaunt or a grand adventure, I'm here to help. Ask me about our bags, packing tips, or finding your perfect luggage match!