Warranty & Repairs

Warranty Coverage

Luggage – Limited Lifetime Warranty (wheels, zips, handles, straps, shell cracks).

Bags & Accessories – 5-Year Warranty (zips, stitching).

Leather Goods – 2-Year Warranty (manufacturing faults).

Ancillary Items – 2-Year Warranty.

Special Collections – 2-Year Warranty.

Luggage Covers – 1-Year Warranty.

Valet luggage is repairable. We can provide replacement parts with fitting instructions.

Submit via our Warranty Claim Form, including product details, fault description, and order info. Our team will advise next steps.